FitSpresso Refund Policy: The 180-Day Guarantee, Step by Step
FitSpresso comes with a 180-day money-back guarantee. Here is how it works, a day-by-day timeline so you never miss the window, and an email template you can copy.
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How the guarantee works
The seller offers a 180-day money-back guarantee on every FitSpresso package bought through its checkout. If you are not satisfied, you contact customer support within 180 days of purchase to request a refund. Exact conditions, such as whether you need to return bottles (empty or unopened), where to send them, and whether shipping costs are refunded, are set by the seller and can change.
What the seller’s returns page says
- How to request: call or email customer support. Phone: 1-877-607-7721, 7 am to 9 pm, seven days a week.
- Returning bottles: unused bottles must be sent back, and you pay the return shipping.
- Return address: FitSpresso, 19655 E 35th Dr #100, Aurora, CO 80011, USA.
- Reason: giving a reason is optional.
- Processing: refunds to credit cards take about 5 to 7 business days, debit cards 5 to 10, after processing; you receive an email when it is done.
The page does not say whether opened bottles qualify, whether original shipping is refunded, or whether a return authorisation number is needed, so ask when you contact support.
Day-by-day guarantee timeline
| Day | What to do |
|---|---|
| Day 0 | Order. Save the confirmation email; screenshot the guarantee terms. Add reminders for day 50 and day 155. |
| Days 3–10 (approx.) | Delivery. Check seals, label, lot number and expiry date. Report damage immediately. |
| Day 14 | Early check: any side effects? If yes, stop and request a refund now; keep unused bottles sealed. |
| Day 50 | Safety checkpoint: if you are unsure, contact support before day 60, in case the older 60-day terms are applied. |
| Day 56 (week 8) | First progress review against your baseline measurements. |
| Day 84 (week 12) | Main decision point. Keep going, or start the refund process. |
| Day 155 | Reminder: final call. If you want a refund, contact support now. |
| Day 180 | Guarantee window closes. Requests after this date are unlikely to be accepted. |
Step-by-step refund process
- Find your order details. Order number, purchase date, email used, and the support contact from your receipt.
- Call or email support on 1-877-607-7721 and ask whether a return authorisation number is needed.
- Confirm in writing using the template below, so you have a record.
- Return unused bottles to FitSpresso, 19655 E 35th Dr #100, Aurora, CO 80011, USA using a tracked service. Keep the receipt and tracking number.
- Follow up if you have not heard back within the stated support time.
- Escalate to your card issuer if the seller does not respond, providing copies of your messages.
Refund email template
Subject: Refund request – FitSpresso order #[ORDER NUMBER]
Hello,
I bought FitSpresso on [DATE] (order #[ORDER NUMBER], email [EMAIL USED]). I am within the 180-day money-back guarantee and would like to request a full refund.
Please confirm whether I should return the unused bottles to the Aurora, CO returns address, and any reference number to include. Please also confirm whether the original shipping charge will be refunded.
Thank you,
[YOUR NAME]
[PHONE NUMBER]
Common reasons refunds are delayed
- Contacting support after the guarantee window has closed.
- Returning bottles without the required reference number.
- Buying from a marketplace or copycat site rather than the seller’s checkout.
- Using a different email address from the one on the order.
Shipping costs and partial refunds
The seller’s returns page says you pay to send bottles back, and it does not say whether original shipping is refunded. For the 3 and 6-bottle bundles, shipping is free in the US, so this mainly affects single-bottle orders and international buyers.
Where to get help
For refunds, contact the seller on 1-877-607-7721 (7 am to 9 pm, seven days) or by the email on your receipt. FitSpresso Insider cannot process refunds, but if you run into a problem, tell us at contact@fitsspresso.com so we can update this guide for other readers.